Thank you for shopping with ProPrinters.xyz! We are dedicated to providing you with the best printing solutions and customer service. If you are not fully satisfied with your purchase, we are here to assist you with our returns and refund policy.
1. Returns
- Eligibility for Returns:
- You may return items within 30 days of receiving your order.
- Items must be in their original, unused condition, with all packaging, manuals, and accessories included.
- Custom-built or personalized products cannot be returned.
- How to Initiate a Return:
- Contact Us: To begin the return process, contact our customer support team at support@proprinters.xyz with your order number and reason for the return.
- Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return your item.
- Package Your Return: Pack the item securely in its original packaging, including a copy of the receipt or proof of purchase and the RA number.
- Ship the Item: Ship the item to the address provided by our support team. Return shipping costs are your responsibility unless the return is due to an error on our part or a defective product.
2. Refunds
- Processing Refunds:
- After we receive and inspect your returned item, we will process your refund. You will be notified by email once your return has been processed.
- Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
- Non-Refundable Items:
- Shipping and handling charges are non-refundable.
- Items that are damaged or show signs of excessive use may not be eligible for a full refund or could be subject to a partial refund.
3. Exchanges
- Eligibility for Exchanges:
- Exchanges are accepted within 30 days of receiving your order.
- To exchange an item, follow the return process and place a new order for the replacement item.
- How to Initiate an Exchange:
- Contact Us: Reach out to our customer support team for exchange instructions.
- Return the Original Item: Follow the return process above.
- Place a New Order: Purchase the replacement item through our website.
4. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 7 days of receiving the product. Include your order number, a description of the issue, and any relevant photos.
- We will arrange for a replacement or a full refund, including return shipping costs if necessary.
5. Contact Us
For any questions or assistance with returns or refunds, please reach out to our customer support team at:
Email: support@proprinters.xyz
Thank you for choosing ProPrinters.xyz! We value your business and are committed to ensuring your satisfaction with every purchase.